TIMS NTSA Provisional Driving Licenses (PDL) Application Guide

March 2, 2022

Application for Provisional Driving License (PDL) is now done through the Transport Integrated Management System (TIMS) not Ecitizen NTSA website as it used to be. Below is an updated Guide.

How to apply for NTSA Provisional Driving License through TIMS portal

NTSA Tims Provisional Driving License (PDL) application procedure/Photo Source

To apply for PDL through TIMS use the procedure below:

Visit: tims.ntsa.go.ke and click register to create your account if you do not have one
Enter your ID serial number and Click Verify
Enter your Mother’s Maiden Name (Her Original surname before marriage)
Enter your kra Pin
Verify your details and proceed to the last step of registration
After Registration, login.
Click Application for PDL
Select Your School and fill all the information required
Make Your Payment and that is it.
You have completed your PDL application

NOTE: Your PDL application remain in pending mode until it is approved

Common TIMs NTSA Errors and Solutions

The Person is Not found. Please check serial number or The Pin and ID Serial number do not match: Most of the time, you get this error if you replaced your ID card and the serial number changed. TIMS system still detects your previous ID serial number. Try using the previous ID serial number or forward your KRA pin and ID number to NTSA so that they may update your details in their systems.

Driving School Missing: Ask your driving school to update their details on the TIMS portal.

Details Missing: If you had previously registered with NTSA Ecitizen portal, your PDL details were migrated to TIMS. If your NTSA Ecitizen PDL details are missing in your TIMs Account then it means they were not correctly migrated. You need to visit NTSA offices so that they can correct error.

NTSA Contacts

You can contact NTSA for PDL application inquiries through any of the following means

Email: info@ntsa.go.ke
Phone: 0709 932 300
Address: Hill Park Building; Upper Hill, Nairobi Kenya
Facebook: ntsamedia
Twitter: @ntsa_kenya

NOTE: By the time of publishing this article, NTSA takes a minimum of 21 days to approve provisional driving Licenses. You should contact your Driving school instructor if yours is not approved in at least a month’s time.

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Last updated on

March 2, 2022

Kenyayote Reporter

Published In

Driving School Tutorials

24 responses

Alex sifuna

January 18, 2023

I applied My pdl on Thursday but I didn’t get a message why and next week I an exam please help me

Reply
Ian

November 22, 2021

What does this mean? “There is still Class Endorsement Print Payment unfinished,please finish it first before other operation.” Noting that the required endorsement has already been updated in my DL

Reply
Georgebrian

February 18, 2021

in applying for class endorsement, what does this mean ‘There is still Post Lisence unfinished,please finish it first before other operation.’

Reply
1. David kimanzi
  
  March 9, 2022
  
  November 2019
  
  Reply
2. MORRIS
  
  February 2, 2023
  
  I’m trying to open Tim’s account but the Tims web isn’t working…. Why
  
  Reply
Simon

February 3, 2021

Hello,l applied for the pdl but on the class option,l inserted class c1 instead of B light guide me through please

Reply
Cosmas

February 1, 2021

Hi,my PDL was supposed to be deleted in the system but i was told that the school licence has expired but still the school is operating how can I be helped can I apply a PDL through any other school or ntsa office

Reply
Alex

January 28, 2021

How long does it take to approve category D1 if i have a BCE licence?

Reply
Vincent

January 9, 2021

what the meaning of “no pending application” in test booking?

Reply
1. Harsh
  
  March 18, 2021
  
  same issue
  
  Reply
2. Kenyayote Support
  
  March 19, 2021
  
  We have responded to this question in our ASK forum here: https://kenyayote.co.ke/ask/1101/what-does-pending-application-mean-in-ntsa-tims
  
  Reply
Dennis momanyi

December 27, 2020

Hi !my question ,s I finish my driving school at twenty eighteen .But normally I want for three years so far I never take my DL,so will I get give I will come to your officeses…

Reply
Ann

December 7, 2020

I HAVE TRIED TO APPLY FOR SMART DL BUT I GET AN ERROR OF YOU HAVE A PENDING APPLICATION. aNY SOLUTION?

Reply
1. Kenyayote Support
  
  December 8, 2020
  
  Please check our guide on smart dl application and let us know if you followed the procedure: https://kenyayote.co.ke/how-to-get-ntsa-smart-driving-license-in-kenya-apply-on-tims-portal/
  
  Reply
MICHAEL OSIAKO

November 4, 2020

i think your pin maybe inactive or dormant

Reply
Kimberly Abuya

January 17, 2020

Wow. This is a really helpful article. Thanks so much! I managed to do this swiftly in less than 10 minutes even after having to call NTSA to help with an error!

Reply
Dahir Ali Jamal

December 20, 2019

I finish my driving school on 12th November 2019 up to date I haven’t get my booking test

Reply
JANE OKUMBE

November 22, 2019

what happens when you are trying to register for tims account but the kra pin does not exist and actually that is the correct kra pin

Reply
1. Jasper
  
  March 11, 2021
  
  Go to NTSA offices and let them help you with the registration
  
  Reply
2. Godfrey Wakhanu Okumu
  
  March 17, 2021
  
  I finished my driving school on 7th January 2020,up to date I haven’t get my booking test
  
  Reply
  1. Kenyayote Support
    
    March 17, 2021
    
    Did you book your test?
    
    Reply
Gladys

November 15, 2019

Can one apply for another pdl if we selected a wrong category?

Reply
Antony

October 18, 2019

how long does pdl stay

Reply
1. Osteen Shisia
  
  December 5, 2020
  
  3 months
  
  Reply