Safaricom M-Gas: How to get it, payment and refill process

Safaricom M-Gas, payment, refilling and how to get it

Safaricom recently introduced M-Gas, a technology that enables people to cook using gas by paying with Mpesa as you use it. Below is how Safaricom M-Gas works, the refill process, and how to get it. 

Safaricom M-Gas, payment, refilling and how to get it
Safaricom M-Gas cylinder and Cooker/Photo File

How Safaricom M-Gas works 

Safaricom M-Gas is a service where you are issued a gas cylinder, cooker, smart meter, and key card for free. You will then be required to pay for the gas you use. You can pay as little as Kenya Shillings 20.  

How it works is almost similar to buying Kenya Power prepaid tokens. You top-up money to your M-GAS account and the gas will be discharged for use. Once the amount you paid runs out, the gas will stop being discharged from the cylinder.  

When the gas in the cylinder is about to be exhausted, the smart meter will automatically detect that the gas will run out soon and alert Safaricom M-GAS technicians to deliver it to your home without you having to call them. You can also monitor the amount of gas in the cylinder or credit you have left in your M-Gas account using the smart meter.  

The main function of the smart meter mounted on top of the Gas Cylinder is to control the amount of gas being released depending on your credit status.  

Hot to get Safaricom M-Gas

Currently, M-Gas is only available for distribution in Nairobi County. Their main depot is located in Cosmas Ndeti Road, Mukuru Kwa Njenga  

You can call the number provided in the contact section below and a technician from Safaricom will come and install M-Gas in your home.  

How to refill M-Gas and buy credits 

The cost of the M-Gas is Kenya Shilling 70 per 300 grams of LPG. If the gas has run out, a new refilled cylinder will be delivered to your home for free by M-Gas service providers. Below is the procedure on how to buy M-Gas credits. 

  • Go to Mpesa Paybill
  • Pay using your M-Gas account and Paybill number indicated in the smart meter or payment details that you will be provided with during installation
  • Your Credits will reflect in your m-gas account after payment
  • Start using the gas 

Safaricom M-Gas contact  

In case you want to inquire about M-Gas distribution, or you have gas leakage issues then you can contact Safaricom M-Gas using the customer service contacts provided below:  

  • Phone number: 0111 010 400  
  • Email: customercare@mgas.ke 

Summary of M-Gas terms of use 

You cannot relocate with Safaricom M-Gas and continue using the gas without their permission. It will not work. You must notify them of the new location you have migrated to so that they can inspect the area for re-installation and addition of your new delivery address.  

The gas cooker, LPG cylinder, and meter belong to Safaricom; therefore, they can take it back if you move to a town where M-Gas services are not offered.  

You are not allowed to lend, change registration phone number, disconnect, or dispose of M-GAS equipment without permission.  

If you try to modify M-GAS and in the process, you damage it, then you will pay Ksh. 10,000 to replace the equipment. 

You may be charged Ksh. 100 for replacement of the key card if you lose it.  

If you do not use at least Ksh. 500 in one month, then M-Gas equipment may be recovered from you. 

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99 responses

  1. cornelius wanyama Avatar
    cornelius wanyama

    I need one

  2. Anthony Masinde Avatar
    Anthony Masinde

    I need one at kahawa west

    1. I need one in muthaiga near muthaiga mini market

      1. Mary kerubo monyacha Avatar
        Mary kerubo monyacha

        How can l get one I’m in kisii

  3. Very rude agents , why not hire people who actually went to school!!!

  4. Boaz Mamboleo Avatar
    Boaz Mamboleo

    I need one in Githurai

  5. Naomi Avatar

    I need this M-gas please.
    I at Rabuor in Kisumu county.
    Any branch in kisumu please

  6. Stephen Avatar
    Stephen

    need m gas in kitui town

  7. Diana wanyonyi Avatar
    Diana wanyonyi

    I need m gas how can i get it, am in thogoto

  8. Dennis Avatar
    Dennis

    I need it, Im in naivasha…

  9. How can I get this gas I’m in siaya county

  10. I need m gas..in ruiru

  11. Valentine keya Avatar
    Valentine keya

    When will it be launched in other counties, it’s a nice idea. I need to get one to my mum

  12. christine atieno Avatar
    christine atieno

    Will call the number provided soon.

  13. I need one here in Mirema Dr, I stay not far from One per cent lounge

    1. Martin Timothy kubai Avatar
      Martin Timothy kubai

      Am interested i need it am in Eldoret

  14. Glen winshels Avatar
    Glen winshels

    Glen winshels from Ruaraka Area 1 need 1

  15. Pharis muriuki Avatar
    Pharis muriuki

    I needs one.location waithaka

  16. I need the gas in mwimuto

  17. Patrick wainaina Avatar
    Patrick wainaina

    Hi, am Patrick wainaina and am located at kimbo, can I get a gas there please?

  18. Sarah Mukiti Avatar
    Sarah Mukiti

    Nice one and easy to use pliz I need one am from tassia embakasi

  19. Emmanuel omari Avatar
    Emmanuel omari

    I need one am at gethurai 44

  20. I need mgas at ngong town kibiku tunza line 1 tomoro how much to pay

  21. kelvin khakohizi Avatar
    kelvin khakohizi

    Am in kirigiti riabai,I nid one together with stove

  22. Caroline Avatar

    I need this gas .live in ongata rongai .How do I get it

  23. Have been asking for m gas installation but all in vain.am in kangemi, gichagi

  24. I will be in Jericho from tomorrow 28/11/2022. Can I use the service there, av never used this product

  25. Stephen kingori Avatar
    Stephen kingori

    I need this mgas My location is maaimahiu

  26. Can I get m gas am from mowlem supa loaf primary

  27. I need it plz Ur agents are always doing replacement n services,I requested for de last 3 months hadi leo cjawahi letewa

  28. Shanniah Avatar

    Hae am in nakuru county and I need the gas can I get it

  29. I need this gas in kiambu town

  30. Consolata muthoni Avatar
    Consolata muthoni

    I need mgass at kayole nyando

  31. Am pascal I need one location kayole junction mwengenye nairobi

  32. I need online Kikuyu

  33. Mary Kanini Avatar
    Mary Kanini

    I would like to have the gas location kabiria Kwa maji

  34. Charles Muchiri Avatar
    Charles Muchiri

    Hi,I need it.Located at Rironi-Limuru

  35. Mary Chenenje Avatar
    Mary Chenenje

    I need one am in mathare north area two near social hall

  36. I need m gas. Along Kangundo road

  37. Florence Avatar
    Florence

    Hello I need one m_gas I am in karura ka nyungu

  38. I need m-gas
    In ngara

  39. Briston Avatar

    How can I access it please at kimbo

  40. I’m Joseph from juja I need it how can I get it

  41. ineed the m gas what’s the deposited?
    I’m in juja

  42. Naitaji hii gas tafadhali niko kitengela mbele ya hotel amazon 0724 365972

  43. Samson Mutuku Avatar
    Samson Mutuku

    Do you have M-Gas branches in Mombasa plz? Coz I need one

  44. George Avatar
    George

    I need it ….
    I think you need to get more In kiambu branches….

  45. Alice wambui Njeri Avatar
    Alice wambui Njeri

    Hi Am Alice wambui from Ndenderu I need m gas

    1. Wilky sean Avatar
      Wilky sean

      Can I get in roysambu?

    2. Hi, Am in Nairobi how do i get one of it and how much will I paid.

    3. I need m gas from kariobangi

    4. Aston mukoyani Avatar
      Aston mukoyani

      Hi Am Aston mukoyani and I need m-gas, Am at mlolongo face three

  46. Dorcas Avatar
    Dorcas

    I need that gas am in kitengela

  47. Glad to hear about Mgas, I need the product so badly,also given an opportunity can market your product in my area Ruaka and it’s environs

  48. Barrack Avatar
    Barrack

    I need the m-gas,my location is Pipeline tumaini area

  49. Elizabeth Avatar
    Elizabeth

    Where are you located in ruai nairobi

  50. I need this gas by tomorrow

  51. Carol Avatar

    This is a good idea. I would like to try it. Am in umoja 1 near delivarence Church.

    1. Christopher Mwanthi Avatar
      Christopher Mwanthi

      What if thieves still your equipment from my house?Hope you can trace it.

    2. Am in Jericho near Camp toyoyo ground. How can I get m gas.
      How much am I required to pay first do that I can get it

    3. Steve ngonjo Avatar
      Steve ngonjo

      I would like this m gas.Am in komarock near provide hospital

    4. Charles Muchiri Avatar
      Charles Muchiri

      Hi, i need MGas locayed at rironi Kiambua

    5. I need one am jn nyeri. You need to be country wide now

  52. Jacob Wafula Avatar
    Jacob Wafula

    I need the gas now how can i get it a the moment? my location is kabiria primary kindly confirm to me am stranded.

    1. Paul omondi Gerald Avatar
      Paul omondi Gerald

      I would like to work with you as a team I know sales and marketing I know how to talk with other people

    2. Aston mukoyani Avatar
      Aston mukoyani

      Hi Am Aston mukoyani and I need m-gas, Am at mlolongo face three

  53. Maggy Avatar

    I need this M-gas
    Location roysambu

    1. Mwangi Avatar
      Mwangi

      Any branch in Kajiado?

  54. Collins nyongesa Avatar
    Collins nyongesa

    Also I need this gas am at ruiru

  55. Gloria Avatar
    Gloria

    Bring this products to mombasa too

  56. Maxwel Avatar
    Maxwel

    I need this gas ,l’m in kayole patanisho

  57. Grace Wambui Avatar
    Grace Wambui

    I really need this gas am in acre 5,it’s along kikuyu

  58. George Otieno Avatar
    George Otieno

    Am in need of this m gas.location rongai near nakeel primary.my number 0793802211

  59. I need mgas very agently my location ruiru bypass karuguru.

    1. My location is githurai 44 how can I get m gas

    2. elizabeth mwangi Avatar
      elizabeth mwangi

      thika ntaipata wapi

  60. Floridah Avatar
    Floridah

    I need this gas in Benedicta Utawala how can I get it

    1. Elizabeth Avatar
      Elizabeth

      I need M gas how can I get it,My location Gashie _jakai junction near makuti bar

  61. I need m gas in umoja tena

    1. Mgas in umoja is located in sango

  62. Edward Avatar

    Make them countrywide

    1. Felix Avatar

      I need this mgas in kayole

  63. edith musembi Avatar
    edith musembi

    I need mgas…located at langata police station

    1. Fredrick Avatar
      Fredrick

      Naitaji hii gas location kabiria buster

    2. Beatrice waithera Avatar
      Beatrice waithera

      I need this gas am in githunguri

  64. I need the gas please

  65. Elizabeth Miriam peter Avatar
    Elizabeth Miriam peter

    I need that gas

  66. linah makau Avatar
    linah makau

    Nice to here about this amazing product
    I would like to have this product

  67. Evans Otieno Juma Avatar
    Evans Otieno Juma

    Glad to hear from you. I need your product, also marketing your mags in my area (chokaa) When given to opportunity to do so. Thanks

    1. Lauta Avatar

      Evans… Am also in chokaa…have these gases started being distributed in these areas?

  68. oliver barasa likuyani Avatar
    oliver barasa likuyani

    i need the gas please

  69. MWASI MWASI Avatar
    MWASI MWASI

    i need it

    1. Dennis Avatar

      I need m gas I am in Isinya

  70. Thank you for sharing this informative piece. Are there transactions costs when topping up your M-Gas account via M-Pesa? Kindly let me know because that would add up to the overall cost of using this product.

  71. Josphat Maranga Avatar
    Josphat Maranga

    I need that gas

    1. Christine wekesa ochieng Avatar
      Christine wekesa ochieng

      I want m gass am at chokaa kangundo road near assumption high school

    2. In need of mgas how can I get it pleas

    3. Kelvin Avatar
      Kelvin

      Where can we get from embu

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