Safaricom roaming on post pay in United States not working

Question

Am in US currently I want to use my number for roaming. I also want to reinstall my whatsapp but can’t receive the security code through message and also can’t receive a call. Am in post pay. Kindly help me am desperate

Answer 1

Before travelling to the US, ensure that you have activated roaming services by dialing 200 for PostPay. If you had activated, on arrival you will be automatically switched to the available networks.  If it does not automatically switch, manually select the available network on your device under network settings. AT and T and T-mobile are the official Safaricom roaming partners in the US.

For roaming inquiries, can contact Safaricom via email to advantage@safaricom.co.ke using the email you registered your post pay account with to have your roaming line activated.

You can also call Safaricom via +254204272200 or +254722002200 (calls are chargeable)

Comments

Tried the same and failed. The response from Safaricom is as below:

“Thank you for your email.  We sincerely apologize for the delayed response.
 
We wish to bring to your attention that T-Mobile, AT&T USA shut down their 3G on 22nd February, 2022 which supports voice calls. AT&T is currently having 4G and 5G technology ony.  The two technologies do not support voice call and sms until we launch VoLTE with the partners.  
 
If you want to perform voice calls you will need to manually select T-Mobile, though very expensive.
 
We sincerely regret any inconvenience caused.
 
Thank you and stay safe!
 
Kindly take a few minutes of your time and rate the quality of service we offered on email. Please use the link -  https: //www.safaricom.co.ke/emailsurvey/ “