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eCitizen says no payment has been received yet I paid

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I made an application via eCitizen and made payment via Mpesa and the portal says that no payment has been received

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If you made Mpesa payment via eCitizen portal and it is indicating that no payment has been received or failed then make sure that you are not making duplicate applications. Go to your application history and check whether you have two similar applications.

You can also contact eCtizen via phone number 0706206206 for further inquiries

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