Jumia Kenya Contacts: Mobile Phone number, Online Call, Office Location

jumia kenya contact office location

Jumia Contacts: Jumia.coke is Kenya’s  Largest online shopping mall. You might have find it challenging locating Jumia Mombasa, Jumia Malls office in Nairobi, Jumia Branches office or Jumia Warehouse. This post provides all that you need to contact Jumia Kenya.

jumia kenya contact office location
Jumia Kenya Warehouse Office staff/Photo

 

 

www.jumia.coke Official Contact Information and Branch Locations

 

 

  • Jumia Official shopping website: www.jumia.coke
  • Jumia Kenya Office Locations: Headquaters branch Office in Nairobi are located in Kaka House in Westlands
  • Jumia Customer Care Mobile phone Number: 0700 000 990 or  0711 011 011
  • Jumia Email: customercare@jumia.co.ke or press@jumia.co.ke
  • Jumia Kenya Facebook page: JumiaKenya
  • Jumia Kenya Twitter: @JumiaKenya
  • Jumia on Googleplus: Jumia Kenya

Locate Jumia Nairobi offices  via Google Map

How to become an affiliate marketer at Jumia

You can start making  money online at Jumia through their online affiliate programme. Join here.
Jobs at Jumia Kenya
Jobs at Jumia.coke are posted here.

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Lastly, do you have a question about this post or something else? We are responding at Kenyayote Ask.

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by

Clarice

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33 responses

  1. Jame Aggrey Tembula Avatar
    Jame Aggrey Tembula

    please this the message i got from jumia but i have not see the email refered to.

    Item in your order no 378347732 have been cancelled . Please chek your email for more detail.

    I have not seen any email, please help. I need that antitheft laptop bag

    Reply
  2. Benjamin mbuthi Avatar
    Benjamin mbuthi

    I want to open pick -up station at kitui

    Reply
  3. Kill patrick roy Avatar
    Kill patrick roy

    I need tecno spark power 2 but when i look at the comment trails above,i just become disappointed coz all the comments are negative.Jumia,do something on that.

    Reply
  4. James Avatar
    James

    Hi i paid for my order and collected but and still being sent an sms to collect the items. my order number 357152822. Kindly advice or update

    Reply
  5. Sharon Avatar
    Sharon

    You people are now becoming things today I had an interest in a laptop that was21k .I never had money on my mpsa so I decided to order later then this number called 0717127935 claiming to be jumia agent asking me if I had problem placing an order because I didn’t complete my order I told him I didn’t have enough money on mpsa he told me the vendor of the Same remaining with only 3units so I had to make quick before the stock got finished I went to my bank account and withdrew 21900 sh he then called and told me would order on my behalf I had no doubts about him jumia agent because he if he was not how did he know that I wanted to place an order .he directed me with payment process .he then told me to wait for confirmation after 30mins with no confirmation order I called the same number only to realize it was off I have calling jumia through out the day only to tell the money I sent was for a techno camon 21170 under the name kibuja Denis but he had cancelled the order and put 0758485196( kyln kalwale ukiru) as the number he wants the money refunded to . really ?!!! This was an inside job because I received the ipay message which of course shows I paid the money to jumia , and around 5 evening after much complains I have received a confirmation number from jumia so the person behind the conning is a jumia customer care . refund my money jumia and take action on the culprit or we will have to face each other in court.much disappointed

    Reply
  6. Kay Reuel Avatar
    Kay Reuel

    Jumia issa scam. A parcell to be delivered on Wed 7/7/19 is not yed delivered up to date. The customer care line is an answering machine and they don’t reply emails. Order at your own risk.

    Reply
  7. Jacqueline Avatar
    Jacqueline

    a want to open a pick up station from kerugoya

    Reply
  8. ian Avatar
    ian

    you guys am so frustrated,i ordered my phone like 4 days ago n the status is shipped am supposta get it today,still waiting n u even sent me someones contact who is to deliver my phone,tried to call the guys number n its not going through…whats going on???should we just use other services that r more reliable…a promise is a debt,you guys should have an agent that one can talk to rather than answering machine…thats kind of rude aint it,how would you feel if it were you reading this,sinserely?waiting for something that you dont even know will come..communication is important guys…

    Reply
    1. Mark Avatar
      Mark

      I second this feedback, it’s very rude that after paying money you end up being frustrated and when you try to contact Jumia customer care what you get is automated reply service which is very useless.

      Reply
  9. Mwass Mwass Avatar
    Mwass Mwass

    I trusted you that you are the best but you’ve proven me wrong… I ordered two items since 28 May till date, the customer care are not reacheable and the email adresse are not going though… Whats up

    Reply
  10. Calisto Odongo. Avatar
    Calisto Odongo.

    I have descided to stop shopping on Jumia because, with Jumia you can only make an order and make payment, any other communication is not available, and you can not reach customer care. In the form for cancellation the submit icon either does not work or is deliberately disabled.

    Reply
  11. Mark Juma Avatar
    Mark Juma

    How can i get my order two weeks now have not got it

    Reply
  12. Mulonzya Avatar
    Mulonzya

    Hi I am a disappointed customer I ordered bluerdream-men’s leather magic credit card I’d holder money clip wallet-coffee from abroad after waiting for so long what I received is not the material I expected not leather at all the inner layer is peeling off and I received it on Saturday last week advice me.Am in mombasa

    Reply
  13. Iren Dorcus Amunga Avatar
    Iren Dorcus Amunga

    Am so disappointed with you

    Reply
  14. Lisa Avatar
    Lisa

    can I get a direct contact to jumia Nairobi I badly need to order something.

    Reply
  15. Thomas Victor Avatar
    Thomas Victor

    Hi, am not impressed this time around for my orders are almost a month old yet I’ve not received them please, you told me to expect them in 10 days time and I waited without vain. For how long should I still wait?!
    NB: PLEASE DON’T RUIN YOUR REPUTATION THAT YOU’VE BUILT FOR YEARS

    Reply
  16. Ruth Avatar
    Ruth

    Jumia kenya is the worst. Whenever i see this name on social media .i just close pagr. They have conned me off 28500 and have refused to refund after delivering a substandard item. Instead they keep sending threat mails. Really unfortunate.
    People out there do not engage any business of buying any item at Jumia otherwise you will be frustrated for your own hard earned money.

    Reply
  17. Priscilla Migiro Avatar
    Priscilla Migiro

    How can anyone reach you if your lines aren’t working? I paid for my order and now am told I haven’t done so. Are you still in business? My order number is 309287175

    Reply
  18. Isaiah Avatar
    Isaiah

    i bought a teqworld tv order no. 309549489 i have returned it trice due to some software damages it had, the one i was exchanged recently it have the same problem from others i returned, so what can i do?
    To the Jumia office that deals with teqworld they told me that model it as a problem hence requested me to add some amount to give me another but i didn’t accept that.please advice me.

    Reply
  19. marlene kasyoka Avatar
    marlene kasyoka

    Am so disappointed in you one month now waiting my order and its not yet delivered, you send a phone which was not working and after returning, you keep on saying its under quality checkup ,was it not supposed to undergo quality check-up before delivering the order?, am just fed up with your entire team….
    order number 306633157

    Reply
  20. Eunice Avatar
    Eunice

    I thought customer care number is for customers to reach you with. How do I reach you people concerning my order?

    Reply
  21. Anne Wanzila Avatar
    Anne Wanzila

    Pay on delivery method is disabled on my account. May it be activated .paying online adds anticipated charges

    Reply
  22. Anne Wanzila Avatar
    Anne Wanzila

    Good afternoon,pay on delivery mode has been disabled on my account.Why?

    Reply
  23. faith Avatar
    faith

    ordered a phone on 5th of DEC , up to now nothing ,order no 305217645

    Reply
  24. Winnie Avatar
    Winnie

    Why are you’re contacts going through answering machines or something if the sort coz one can’t even get no help from you guys,am trying to find out about my order it’s past the four days already and I ain’t getting no assistance from team,surely?!

    Reply
  25. carlo Avatar
    carlo

    Can i get Asus keyboards model TP300L

    Reply
  26. LIZ NYAMBURA Avatar
    LIZ NYAMBURA

    how do a customer get through to you guys. its soooo frustrating and disappointing to get to you yet you accept payment with no action. look at the comment trail, nothing positive.

    Reply
  27. George K. Mwangi Avatar
    George K. Mwangi

    Your mobile no. 0700000990 is not working. I’ve tried several times and it is not going through.

    Reply
  28. George K. Mwangi Avatar
    George K. Mwangi

    Hi Jumia!I am a disappointed customer. I placed an order of two items on Wed. 21st Nov 2018 last week. Today is the eighth day since then. I was told that they were available. What’s happening? I am in Nairobi what about the customer outside Nairobi yet I was informed you deliver the items within 2 to 6 days. Is it possible I cancel the order or……. Someone is waiting for the items.

    Reply
  29. sela onyango Avatar
    sela onyango

    give us the mobile no.to call so that we talk to you.thanks SELA

    Reply
  30. JANET OKELO Avatar
    JANET OKELO

    i have tried to track a phone i ordered it shows package not found. meaning?

    Reply
  31. Winnielis Avatar
    Winnielis

    Why are you charging so high 3000 for shipping one item?you are not serious

    Reply
  32. Isaac Avatar
    Isaac

    Guys u should have mobile number that customers can reach u easy

    Reply

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