GOTV Kenya Customer Care contacts: Phone number for Errors E16, E-017

gotv kenya contacts decoder errors

You might have encountered errors like E16 from your GoTv Decoder. Customer care Contacts; phone numbers provided below  will help you clear it

Go Tv Kenya

gotv kenya contacts decoder errors
Source: Gotv Selfcare Contact Page

GOtv Kenya is one of the best TV decoders  in Kenya. However, they have the worst customer CARE service. It takes hours or several days for them to respond to your concern incase you are getting errors or the activation process has proved to be unsuccessful.

The two most common Gotv errors are E16 and , E-017 . Although in their Facebook page  solutions for these two errors have been provided several times, sometimes they might not work on your case and you may need personal help.

There are three ways you can contact Gotv Kenya customer care;

1. Through calling Mobile or Phone numbers provided below

  • 0711 066 000
  • 020 423 6000
  • 0711 066 555

2. Through Gotv Kenya Customer Care on their  Social Media

3. Through visiting GoTV  Kenya Centers

Gotv Kenya customer care agents can be found in supermarkets like Nakumatt, Tusky and also in their tents placed around CBD.

The above contacts work in the following regions;

Baringo  Gotv Contacts

Bomet  Gotv Helpline

Bungoma  Gotv Helpline

Busia  Gotv

Elgeyo Marakwet Gotv

Embu  Gotv

Garissa  Gotv

Homa Bay  Gotv Contacts

Isiolo  Gotv Contacts

Kajiado  Gotv Contacts

Kakamega  Gotv Contacts

Kericho Gotv Contacts

Kiambu Gotv Contact

Kilifi Gotv Contacts

Kirinyaga County

Kisii Gotv Contacts

Kisumu Gotv Contacts

Kitui Gotv Contacs

Kwale Gotv Contacts

Laikipia Gotv Contacts

Lamu Gotv Contacs

Machakos Gotv Contacs

Makueni Gotv Contacs

Mandera County

Meru Gotv Contacts

Migori Gotv Contacs

Marsabit Gotv Contacts

Mombasa Gotv Contact

Muranga Gotv Contacts

Nairobi Gotv Contacts

Nakuru Gotv Contacts

Nandi Gotv Contacts

Narok Gotv Contacts

Nyamira Gotv Contacts

Nyandarua Gotv Contacts

Nyeri Gotv Contacts

Samburu Gotv Contacts

Siaya Gotv Contacts

Taita Taveta Gotv Contacts

Tana River Gotv Contacs

Tharaka Nithi Gotv Contacts

Trans Nzoia Gotv Contacts

Turkana Gotv Contacts

Uasin Gishu Gotv Contacts

Vihiga Gotv Contacts

Wajir Gotv Contacts

West Pokot Gotv Contacts

You can also check out the official GOTV Kenya website for any inquiries regarding channels offered www.kenya.gotvafrica.com

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Last updated on

by

Elvis Nyakangi

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40 responses

  1. Kiritu Avatar
    Kiritu

    I paid my Gotv iuc 7037145857 yesterday, tried to remove e16 error nothing have changed,can you reconect pliz on your side.

    Reply
  2. peter Avatar
    peter

    my gotv not showing paid 215 yesterday ICU no 2017752971 through 0758269360

    Reply
  3. martin mwendwa Avatar
    martin mwendwa

    have paid my gotv since yesterday morning,tried all e16 clearing *423# .online reset by sending the Iuc no but no effectiveness
    Iuc 7013586355

    Reply
  4. Anthony maneno Avatar
    Anthony maneno

    I paid for my decorder since last week but is still not showing anything

    Reply
    1. Kenyayote Support Avatar
      Kenyayote Support

      Hello Anthony, Try dialing*423# on your phone to check balance, due date, make payments, upgrade, downgrade and clear error E16.

      Reply
  5. Cleophas simiyu Avatar
    Cleophas simiyu

    I’ve tried to access the payment but it has refused.it only shows no account information available yet I’ve been pay for it.ICU No.7018801334

    Reply
    1. Kenyayote Support Avatar
      Kenyayote Support

      Hello Cleophas,

      Dial *423# to Clear Gotv errors

      Regards

      Reply
  6. Prisca Avatar
    Prisca

    Paid, still error 16 trying to contact you thru your numbers is useless indeed. Wish I had a different company unfortunately you have monopoly in Africa. Will see what to do legally.

    Reply
  7. Silas Avatar
    Silas

    What has all of a sudden happened with my decorder? I paid yesterday and it worked well! Today no channel is being shown!

    Reply
    1. kelvin ndungu Avatar
      kelvin ndungu

      l av paid the gotvi Ac44623051280 on today

      Reply
  8. Fanuel Ludenyo. Avatar
    Fanuel Ludenyo.

    Please help, I was paying for my decoder IUC 2018627035 instead I entered 20186227035. What can I do.

    Reply
    1. Bornface Avatar
      Bornface

      I want to change my package plz

      Reply
  9. En Avatar
    En

    Suspension of channel’s anyhow,,yet one has paid..keep calling with no help.you should refund the airtime used .coz I don’t understand how u pay for an year all over sudden nothing to view…

    Reply
  10. Mercy Were Avatar
    Mercy Were

    I have pay my gotv on Friday but it doesnt show?

    Reply
  11. adelite Avatar
    adelite

    I have already cleared my error codes bt it doesnt show wat is wrong

    Reply
  12. Milkah Mumanyi Avatar
    Milkah Mumanyi

    My gotv was stoled want suspend it. Help
    milkah

    Reply
  13. Carolyne Avatar
    Carolyne

    Channel 4and92 not showing since Thursday last week what could be the problem???

    Reply
  14. Carolyne Avatar
    Carolyne

    I’m from kisumu channel 4 and 92 not showing since Thursday last week what could be the problem???

    Reply
  15. Gordon okeno Avatar
    Gordon okeno

    Hello!
    I am Gordon Okeno. I was loading my GOTV ACC no 2017820461 with 747/= But i entered a wrong iuc number ie 2018720461. The correct iuc number is 2017820461 in which i had to pay the amount again to avoid disconnection. Can i get a refund back to my mpesa account from iuc number 2018720461

    Reply
  16. SosPeter Avatar
    SosPeter

    Good afternoon. my screen reads E-16 error though i have paid for the channels.the reset is not working. please help.my iuc no is 4622955211

    Reply
  17. George Okello Avatar
    George Okello

    Please note I’ve already paid my package of AC 2018598683.
    Please update.
    Thanks.

    Reply
  18. Maurice Otieno Otieno Avatar
    Maurice Otieno Otieno

    I have paid my Gotv lite yesterday and it’s still showing Error E16. My IUC no.is 2016197145.

    Reply
  19. Hestone olela Avatar
    Hestone olela

    Dear tulete hata league 1 & bundesliga next season

    Reply
  20. Michael Avatar
    Michael

    I paid for gotv max sometime in the middle of March, when my subscription ended on 13th of this month of April, then I paid Kshs 1,299 for it to reconnect simply because of Fox, Cbs, Reality, Bet, and E tv , apparently, 2 days down the line my subscription has gone back to Gotv pro, which I don’t need, I wonder to myself whether I was conned because it’s obvious I am not getting what I paid for. My IUC #2017303280

    Reply
  21. Peter mwangi githii Avatar
    Peter mwangi githii

    Paid 1000ksh on gotv max this month. Iuc no. 2016053142 but never recieve max channels like sports 4and5. Have tried to clear to no avail. Or i better go back to previous minimum pay. No value to my max payment. Advice.

    Reply
  22. benard kyalo Avatar
    benard kyalo

    my gotv Decorder has been suspended

    Reply
  23. Benedict Olunga Avatar
    Benedict Olunga

    Hello Gotv,I paid for my decoder on 2nd but up to now there are no channels, spoke to customer care and was told my case was to be resolved soon with Ref 3431041-c1,I received a text it has been resolved but unfortunately things are still same.kindly help me to clear this embarrassment.iuc No 201773276

    Reply
  24. Gerald Avatar
    Gerald

    Surely Gotv! You services have become pathetic! I have paid for my subscription and still can’t view. Funds have not been loaded. USSD is not working. Phones are not going through. Chats are not being responded to, online self service is just blinking and not working….NOTHING IS WORKING! I even doubt that you will respond to this…..all of those contacts above are not working at this hour!……..

    Reply
  25. Daisy Avatar
    Daisy

    I need to be ready connected to go tv plus I have already paid for the subscription and your contacts are not working….

    Reply
  26. Denis Avatar
    Denis

    Kindly, why do I have to always call for a reconnection after every month, even after making prior payments?
    This has persisted for like 6 months now, and am always told the same story.

    Reply
  27. Anastasia Avatar
    Anastasia

    My decoder is on but when scanning completes it shows no channels

    Reply
  28. Evaline Murono Avatar
    Evaline Murono

    I paid 560 for my subscription for 3 months as I had always done since I bought my decoder but after 1 month my decoder was scrambled and I was told the subscription had expired, calling customer care I didn’t get a satisfactory answer, they claimed I didn’t call to specify, what is this! I renewed my subscription for 1 month last month and it’s been scrambled even before the month ends. Am getting fed up.

    Reply
    1. Kennedy oballah Avatar
      Kennedy oballah

      I did an upgrade and my gotv channels doest show .what’s up?

      Reply
  29. onesmus Avatar
    onesmus

    paid my monthly subscription and send msg that my account is suspended. kindly help

    Reply
  30. David Avatar
    David

    You people you sent message about credit but no credit.why?

    Reply
  31. Ismail Avatar
    Ismail

    My gotv channel show E48-32 searching for signal doesn’t show information so plz how can I clear error code or hw can I get

    Reply
  32. Joseph Saguge Avatar
    Joseph Saguge

    my dstv decoder doesn’t show any Chanel except 100,with eror 108-4, I called the care center and was told to put it on for at least 3 hours to resolve the issue, I did so nothing changed I repeated again nothing has changed. what should I do?

    Reply
  33. Janeth Avatar
    Janeth

    My Gotv does not show Gotv channel, cartoon channels,mbci,faith TV and others, I’ve called your call centre 4 times,they gave instructions which I followed with no changes,I took my decoder to your dialers at master plaza Nakuru,they worked on it,it showed all the channels,but when I took home,the problem was still there.I have a friend who had the same problem.She had to buy a new decoder from a different company.If the problem is impossible to resolve,please advice accordingly.

    Reply
  34. alfonce Avatar
    alfonce

    my gotv plus package doesnt show sports channels! help please.

    Reply
    1. Elvis Nyakang'i Avatar
      Elvis Nyakang’i

      Kindly use the contact numbers in the post above.

      Reply

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