NTSA registration failure due to ID serial number

Question

I have an issue getting 6to register my self to NTSA due to my ID serial number rejection to give my identity to the system.

Please advise on the way forward.

Answer 1

If you are not able to login to NTSA TIMS portal because of ID serial number not being accepted, then it means that at some point you replaced your ID. Once you replace your ID, the serial number changes. You need to visit any NTSA office or Huduma Centre (NTSA Desk) near your area to have your new serial number updated.

Comments

I have never renewed yet it is refusing what could be the problem