What does institutional details are missing mean when applying HELB loan?

Question

My subsequent Helb loan application does not work
Reason being
Institutional details missing

What could be the problem?

Answer 1

To address institution details are missing problem then Go to my account on the HELB App, then click on Institution and then click on edit.  If that does not work, you need to contact HELB.

Send an email to HELB Loan with your institution's details so that they can be updated in their system. HELB email: contactcentre@helb.co.ke

If you have  sent an email and there is no response then visit Huduma Center (HELB Desk) to have the issue solved quickly.

Comments

Have done this but they are not responding

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Institution details missing

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I  have  done  this  and  their  aren't   responding

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How can I send the details,(procedure)

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How will I send the details

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I have tried to send them email but they are not responding

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I sent them e-mail on the same issue one week ago but still no changes on my institution details.

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How do I send an email through the help loan