How do I reverse money sent to wrong mpesa Paybill

Question

Sent to the wrong paybill

Answer 1

If you want to reverse money sent to a wrong mpesa paybill, then call the owner of the paybill and ask them to reverse. If you don’t have their contact, then call safaricom customer care through dialing 100 and provide them with your details.

They will contact the owner of the Paybill number to initiate a reversal.

Comments

I requested reversal feedback they ask me to wait for 72hrs , until now there's no message

---

Safaricom does not reverse Paybill transactions unless the business has given them an okay to reverse. Therefore, you should try to contact the business owner for a follow-up.