Buying things online is the latest economic trend in Nairobi today. With the busy schedules that people have lately, most of us prefer to have their goods delivered right at their convenient spots instead of going all the way to the shops by themselves.
Lately it has been however noticed, that many at times, when you order for something online, what is always delivered to you is not exactly what you had seen on the internet (Case in study from Jumia and Olx shoppers). It is therefor important to follow these steps when buying things online:
Always get referrals on the online shop
It is important to get opinions from other buyers on the online shop that you are dealing with. This will give you an idea on their experience with what that store offers before you actually order your own stuff.
Compare prices from other online stores
I believe cheap is always expensive. This said, there must be a reason why that specific store is selling its items at a lower price than the rest. Try and understand the reason behind this before you make your order.
Engage with the customer service desk
Many online stores always have a customer service representative to talk to. For instance, let the agent explain to you why the shop has a ‘no return policy’ on their goods. This should let you have an opinion on their uniqueness and also gain their trust.
Pay on delivery
As the saying goes that seeing is believing, it is therefor important to only pay when your goods are delivered. This should give you the opportunity to opt out of the deal if what is before your eyes is not what you ordered for. As a result it will save you a great deal in terms of heartbreaks and finances.
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Do not miss our guides on how to shop online in kenya
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